Privacy Policy

Limatus Bespoke is a bespoke tailoring studio at 307 Blake St in downtown Raleigh, North Carolina (City Market). This policy covers the website at limatusbespokeraleigh.com and our showroom interactions. Questions, requests, and concerns: call (919) 948-9496, use the contact page, or write to us at the showroom address.

Only what we genuinely need. Nothing is collected through hidden means.

• What you send us: your name, email, phone number, and message when you use the contact form, and what you tell us you are interested in (for example a wedding, a work wardrobe, or gender-affirming tailoring).
• Consultation and booking details: your appointment date and time, and the notes you add when you book.
• Client records: measurements, fit notes, posture and shoulder observations, fabric and style selections, monogram requests, delivery addresses, and our written correspondence with you.
• Payment records: the fact and amount of payment, and the last digits of the card used. Full card numbers are handled by our card processor and are not stored by us.
• Technical data: pages viewed, referring website, device and browser type, approximate region, and coarse interaction data such as scroll depth — collected by the analytics tools described below.

• To reply to your enquiry and prepare for your consultation.
• To draft, fit, order fabric for, and deliver your garments, and to invoice and take payment.
• To send appointment confirmations, reminders, and order updates you have asked for.
• To keep a pattern and measurement record so future garments fit without starting over.
• To understand which pages and services people actually use, so we can improve the site and the studio.

We do not sell your personal information, and we do not rent it to anyone.

We only email you when you have started a conversation with us, when you book an appointment, or when you are a client with an order in progress. Every marketing email we send includes an unsubscribe link. When you opt out, your address is added to a suppression list so it is not emailed again; booking confirmations and order updates related to a garment you have ordered continue.

This site uses three third-party services that set cookies or similar identifiers on your device:

• Google Analytics — measures which pages are visited and how visitors arrive.
• Meta Pixel (Facebook and Instagram) — measures advertising performance and informs ads shown on Meta platforms.
• Microsoft Clarity — records anonymised session replays and heat maps so we can see where the site confuses people.

We filter out obvious automated traffic so our numbers reflect real people. We do not run a cookie consent wall; if you would rather not be tracked, you can use the Google Analytics opt-out browser add-on, adjust ad preferences in your Meta accounts, use Microsoft's Clarity opt-out page, or block cookies in your browser settings. Blocking cookies does not stop you from using the site or booking an appointment.

• Our affiliated Limatus studio, so the right person can answer your enquiry.
• Calendly, which powers online booking — their own privacy policy applies on their booking page.
• Google (business listing, reviews, and analytics), Meta (advertising), and Microsoft (Clarity).
• Our card payment processor, when you pay.
• Our fabric mills and workshop — they receive the cloth and specification needed to make your garment, not your contact details, unless you specifically ask us to include them.
• Our website and email hosting providers, which store data on our behalf.

We never share your information with anyone for their own marketing purposes.

We sometimes photograph a fitting to record fit details. We will always ask before taking or using a photo of you, and we will never publish your photograph on this site, in advertising, or on social media without your permission. If you would rather not be photographed, say so and we will simply take notes.

We display reviews that clients have posted publicly on Google. Those reviews are published by the reviewer under Google's terms and privacy policy, and they are visible to anyone on the internet. If you would like one of your reviews removed from our site, contact us.

• Enquiries from people who did not become clients: kept while we are in contact, then reviewed periodically.
• Client measurement and pattern records: kept indefinitely so reorders and future garments fit, unless you ask us to delete them.
• Email delivery records: kept so we can honour opt-outs and prove a message was sent.

You can ask us at any time to show you what we hold about you, correct anything that is wrong, delete it, or stop processing it for a particular purpose. We are a North Carolina business, but we honour those rights for everyone regardless of where they live, and we will not discriminate against you for using them. Some records we must retain to fulfil an order or a legal obligation — we will tell you which, and why.

The site is served over HTTPS, access to client records is limited to the people who need them, and card data stays with our processor. No system is perfectly secure, so we keep only what we need and nothing more.

Our services are not directed at children. We do not knowingly collect information from anyone under 16. Where a garment is being made for a younger person, the arrangement is made by a parent or guardian.

If we change this policy we will update the date at the top of this page. Material changes will be announced on this page before they take effect.

This page describes our actual practices and is provided for transparency. It is not legal advice.

Limatus Bespoke
307 Blake St, Raleigh, NC
(919) 948-9496